At The Dental Lounge MCR, your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal data when you visit our website, book appointments, or utilise our services. Please read it carefully to understand your rights and our obligations.

1. Who We Are

The Dental Lounge MCR is a dental clinic dedicated to providing exceptional oral healthcare services. 

If you have any questions about this policy, please contact us:

• Email: thedentallounge1@gmail.com
• Phone: 0161 437 1250  

2. Information We Collect

We may collect the following types of personal data:

a) Information You Provide

• Personal details: Name, address, email address, phone number.
• Health information: Medical history, dental records, and other relevant health details.
• Payment information: Card details or other billing information.

b) Information Collected Automatically

• Website usage data: IP address, browser type, and pages viewed.
• Cookies: Small files stored on your device to enhance your browsing experience (see our Cookie Policy).

3. How We Use Your Information

We use your information for the following purposes:

1. Service delivery: To book and manage appointments, provide dental treatments, and maintain accurate patient records.
2. Communication: To send appointment reminders, updates, and promotional offers (where consent has been provided).
3. Compliance: To comply with legal and regulatory requirements.
4. Improvement: To analyse website performance and improve our services.

4. Sharing Your Information

We may share your personal data with:

• Service providers: Such as payment processors or IT support companies, strictly for service delivery purposes.
• Regulatory bodies: When required by law or for regulatory compliance.
• Emergency services: In case of a medical emergency.

We will never sell or rent your personal information to third parties.

5. How We Protect Your Information

We implement appropriate technical and organisational measures to secure your personal data, including:

• Encrypted storage of sensitive information.
• Restricted access to personal data for authorised personnel only.
• Regular monitoring of our systems to prevent unauthorised access or data breaches.

6. Your Rights

Under data protection laws, you have the following rights:

• Access: Request access to your personal data.
• Correction: Request correction of inaccurate or incomplete information.
• Erasure: Request deletion of your personal data (subject to legal requirements).
• Restriction: Request to limit how we process your data.
• Objection: Object to processing based on legitimate interests or direct marketing.
• Data portability: Request a copy of your data in a structured, machine-readable format.

To exercise your rights, please contact us at [Insert Email Address].

7. Retention of Your Information

We retain personal data for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, and resolve disputes.

8. Cookies

Our website uses cookies to improve functionality and user experience. For more details, please see our [Cookie Policy]([Insert Link]).

9. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and where appropriate, notified to you.

10. Complaints

If you have concerns about how we handle your personal data, you can contact us directly or file a complaint with the UK’s Information Commissioner’s Office (ICO):

• Website: https://ico.org.uk
• Phone: 0303 123 1113

Thank you for trusting The Dental Lounge MCR with your personal data. We are committed to protecting your privacy.

This Privacy Policy is subject to the laws of England and Wales.